Terms

Please Note the Following: 

Availability

+ All items are subject to availability 
+ You will be informed ASAP if the goods you have ordered are not available 

Return Policy

+ Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

+ To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging.

+ Several types of goods are exempt from being returned. Food, Sale items and Gift Vouchers are non - returnable and/or non - refundable.

+ To complete your return please first email us at sales@urchin.co.nz and we
will prompt you on how best to return your item.

+ Please do not send your purchase back to the manufacturer.

+ We will endeavor to repair, replace or refund your item. However, if we cannot
do this we will supply you with a gift voucher, a different item or a refund.

+ We do not refund for change of mind. So please choose carefully.

+ You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable unless the item you are
returning is damaged or faulty.

+ Depending on where you live, the time it may take for your exchanged product
to reach you, may vary.

Privacy

+ The Urchin team value your privacy. Your details will not be shared to anyone else outside the company without your consent. Any information we collect is used solely to process your order and stay in touch with you.

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Level 3

During the lock down level 3 www.urchin.co.nz is open for purchasing. All national orders will be dispatched. Local customers can collect from the store or have your orders delivered to your letterbox. Let us know which option you prefer. Please follow facebook and instagram urchin.co.nz for updates. Thank you.

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